Sessions are reserved with a non refundable retainer fee. Sessions are only booked with a retainer fee, we do not "pencil" anyone is on our calendar without a retainer and signed contract.
Sessions are TIME based. We can not ask that our contract photographers stay with our clients after their scheduled time unless they are compensated. In turn, if a client asks our photographer to shoot past their scheduled time, overtime charges will apply. However, our sessions are booked close to sunset so overtime is not advised. If you need additional time for your group it is requested to book in advance so we can schedule accordingly.
Sessions are generally scheduled 45 minutes to an hour prior to sunset. Please do not ask your photographer to shoot after sunset as the light is not suitable in most cases.
Photographers must be able to park close to the beach access for your session if at your rental home etc., or time will be billed if additional time is needed to walk or be driven in a separate vehicle to the beach. Please plan accordingly.
For the BLACK LABEL session, we do COME TO YOUR LOCATION. However, if you are requesting beach images, and your location is not on the beach, we can suggest a few other areas that the general public can get access to. That being said, many areas on Hilton Head are gate restricted. If you prefer we photograph you at the home/yard please discuss this in advance as sunset sessions may not be suitable for areas that are surrounded by trees.
OFFICE HOURS: CLOSED SATURDAY & SUNDAY. PHONE CALLS AND EMAILS ARE ANSWERED IN THE ORDER THEY ARE RECEIVED. WE GENERALLY RETURN CALLS AND EMAILS BETWEEN THE HOURS OF 11-6 WITHIN 24-48 HOURS, HOWEVER, THIS IS NOT GUARANTEED UNLESS YOU HAVE A CALL SCHEDULED WITH US.
YOUR PHOTOGRAPHER WILL CALL YOU THE AFTERNOON OF YOUR SESSION AS THIS IS THE CONTRACTORS JOB TO CONFIRM THE SESSION WITH THE CLIENT AND TO GO OVER THE MEETING LOCATION ETC. IF YOUR PHOTOGRAPHER DOES NOT CALL YOU BY 3PM, PLEASE CALL THE OFFICE.